Academy / Communication Skills / Module 2
Module 2 of 4

Communicating with Clients

Trust, pain, difficult moments, family, and conflict
5 lessons~55 min5 quizzes
1

Building trust with clients

Module 2, Lesson 1 · 11 min

11 min
2

Communicating about pain and discomfort

Module 2, Lesson 2 · 11 min

11 min
3

Difficult conversations — decline, fear, and grief

Module 2, Lesson 3 · 11 min

11 min
4

Communicating with family members

Module 2, Lesson 4 · 11 min

11 min
5

Conflict and complaints

Module 2, Lesson 5 · 11 min

11 min
Begin Module 2 →